Transfers between Coinbase Portfolios not imported correctly
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Users may experience:
- Only the send portion of the transfer is picked up and not the receive
- Wallet balance differences pertaining to the asset sent to the other portfolio
Note: This is only for transfers between portfolios within the standard Coinbase platform (including Advanced)
Expected behavior:
- Transfers between portfolios should appear as an transfer between internal Coinbase wallets on CoinTracker.
As a user, what should I do?
- There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this!
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Coinbase, Coinbase Advanced, Transfer, Portfolio
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Sarah T. - CoinTracker
complete
This issue has been resolved. To get the corrected history, please use the re-import feature on the affected Coinbase account.
Please
reach out to the CoinTracker support team directly
if you are still noticing the reported behavior.Taylor-CoinTracker
Engineer from CoinTracker here, we have shipped a fix for the majority of users experiencing this.
To get the corrected history, please use the re-import feature on the affected Coinbase account.
A small subset of users are impacted by a different issue with an upstream data provider; the data provider is currently correcting the error. Once they have completed correcting the data, using the re-import tool will fix your history.
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Sarah T. - CoinTracker
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