Sam - CoinTracker
Users may experience:
Users report:
  • Cost basis (re-)computation timeouts and/or stuck forever
  • Cost basis computation fails completely
  • Inability to generate their tax forms due to cost basis computation error or prolonged job
Expected behavior:
Users with greater than 10k transactions should not have issues generating their tax forms or computing cost basis.
As a user, what should I do?
If you have not already reached out to support please do so for further investigation. Thank you for your patience.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: cost basis, tax form