Sam - CoinTracker
Users may experience:
  • When attempting to upload transaction history to CoinTracker from the
    File Import page
     using a CSV file from Coinbase, the CSV validates but the upload fails.
  • Users will see an error that states "The file has an invalid header. To download the correct file, follow the instructions on this page."
Image
Expected behavior:
  • Users should be able to successfully upload transaction histories in CSV formats from Coinbase via the File Import page.
  • Note: Crypto-to-crypto advanced trades are not supported in our CSV importer due to missing info in the Coinbase CSV. For a more seamless experience, we recommend using our API integration instead.
As a user, what should I do?
Until the importer has been fixed, users can continue to upload via API or convert their Coinbase files to CoinTracker CSV format and upload them as Other type wallet.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: upload failure, Coinbase, CSV, file import
June 7, 2024