Sam - CoinTracker
Users may experience:
  • Users report their portfolio value used for their total return calculations does not match the portfolio value on their dashboard
  • The portfolio value used in the total return calculation uses the calculated portfolio balance, see more here.
  • The portfolio value used on the dashboard is the sum of negative reported values.
Expected behavior:
  • Portfolio value on the total return breakdown should be labeled as calculated value (Image 1)
  • The calculated portfolio value is the sum of all wallet values including negative values
  • The portfolio value on your Dashboard should match the calculated portfolio value used for the total return calculation once all balance differences have been resolved.
As a user, what should I do?
  • Reconcile your account! Addressing Needs Review transactions, balance differences flagged for your wallets and exchanges should address these discrepancies!
  • Hang tight! Our team is updating the display text in the total return breakdown to reflect the correct sources for the values used. We will mark this post as complete once the values are updated to make it more clear!
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: portfolio, total return, calculated value, portfolio value, wrong numbers
December 6, 2023