User sees 'Access Denied' after reseting password and logging in
complete
Sam - CoinTracker
Users may experience:
- User reports seeing an 'Access Denied' message after successfully prompting a password reset email, reseting their password, and attempting to log into their account.
As a user, what should I do?
Reach out to our support team so we can unblock you!
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: access denied, login, sign in, account
Log In
Emma - CoinTracker
complete
This issue is now resolved, and we found it to be related to some browser extensions. If you are still facing issues, please try resetting your password in a private browser (incognito mode), or a browser such as Edge or Firefox.
Sam - CoinTracker
submitted
Sam - CoinTracker
open