Wallet balance values (reported values) are not being tracked correctly on Kraken exchange
complete
Sam - CoinTracker
Users may experience:
-Incorrect report value as their wallet balances
- Balance difference errors on their wallets page when their calculated balance matches their actual reported balance
- reported value defaulting 0.00 when there are balances
-No balance difference errors when there should be
Expected behavior:
- Reported value / wallet balance should reflect the values on your Kraken exchange
- Balance difference should be flagged accurately should there be a difference between calculated and reported values
As a user, what should I do?
- Hang tight! Our team is working diligently to get this updated. We will update this post once a fix is implemented.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Kraken, balance difference, reported balance, wallet balance
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Sam - CoinTracker
complete
This is now resolved. If you are still experiencing balance issues we recommend using our new re-import feature. Here is a guide on how to use this feature for your Kraken exchange.
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
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