Wallets with a High Number of Assets Fail to Load on Wallets Page
complete
Anthony Ramirez
What is the issue?
Users that add a wallet with a high amount of assets may see the following message: "There was an error while trying to fetch the rest of the details. Please try again or contact support if this continues."
The wallet may also fail to load the balances on the Wallets Page. Users can still view the transactions on the Transactions Page.
What is the workaround?
There currently is not a workaround for this bug and it will need a fix from the team.
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. We appreciate your patience while we work to resolve this.
For further assistance or inquiries regarding this bug you can
contact the support team
.Keywords: Wallets page loading issue, high asset count, performance issue, incomplete wallet data, error
Log In
Anthony Ramirez
complete
The issue is now resolved. The affected wallets will no longer show the error and load all assets correctly.
If you're still seeing any issues or have questions, please
reach out to our Support team.
This post was marked as
being verified
Emma - CoinTracker
submitted
Anthony Ramirez
submitted