Bugs

Users may experience: Staked assets balance in Coinbase is not showing. Expected behavior: Staked asset balance should be visible. As a user, what should I do? Until a fix is implemented - it is recommended that you re-authenticate via the Coinbase UI flow. To do this: Select the ... next to Coinbase on the wallets page Select "Update Coinbase account." Follow the prompts. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Staked DOT, Coinbase, CoinTracker, Staking Income

Users may experience: Continuous prompts to re-authenticate their Coinbase account Prompts are being received more frequently than what is expected, often on a daily or weekly basis. Expected behavior: Coinbase should successfully authenticate and remain synced to CoinTracker. As a user, what should I do? Users can follow the instructions prompted to re-authenticate their Coinbase exchange to re-establish the connection as needed until the issue is resolved. Alternatively, users can add their Coinbase transactions via CSV as a custom file here until the issue has been corrected. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase, re-authentication, re-authenticate, Coinbase exchange, reauth, error

Users may experience: Some users will see the following error when adding their Cosmos wallet: We could not add your wallet as this address is invalid. Please follow the instructions below and try again or An error has occurred, please try again. Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions Users that previously successfully added their Cosmos wallets may no longer sync Expected behavior: Cosmos wallets should add successfully when added to add wallets page Syncs should occur daily was added to CoinTracker All supported transaction history should be imported into CoinTracker As a user, what should I do? If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide. . We apologize for the inconvenience! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Cosmos, ATOM, sync failure, sync, missing transactions

Users may experience: When attempting to upload a transaction history to CoinTracker from the Binance File Import page , the upload fails. User will see the following error: Incomplete transaction data. Required fields (fee, buy, sell) are missing or not properly formatted. Expected behavior: Users should be able to successfully upload transaction histories via the native CSV formats from Binance via the File Import page. Note: Some transaction Operations are not supported and may be ignored upon import. Add an upvote to this feature request: Support the native CSV format when importing Binance exchange for future updates. As a user, what should I do? Users can continue to upload their Binance files by converting the files to our CoinTracker CSV format . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: upload failure, Binance, CSV, file import

Users may experience: Some Solend transactions are incorrectly including cSOL on the "Sent" and "Received" sides of the transactions Some Solend transactions are incorrectly imported Expected behavior: The transaction should match cSOL balances changes as seen on solscan. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: solend, cSOL, solana incorrect

Users may experience: Users have reported that their BAT rewards are not being pulled into CoinTracker when syncing Uphold to CoinTracker via the API connection. Expected behavior: It would be expected that all of my BAT transactions, including rewards, accurately sync to CoinTracker. As a user, what should I do? For a small number of missed transactions, please manually add the transactions following this guide . For a large number of missed transactions, we recommend removing Uphold and importing your transaction history as a CSV . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Uphold, BAT, BAT rewards

Users may experience: User is reporting gas fees being erroneously included in staking rewards transactions. As a user, what should I do? Users will need to manually edit their XTZ transactions and ignore the fee of the XTZ rewards individually. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: XTZ, Tezos, staking rewards