Flag why Performance Chart doesn't match Portfolio Value
complete
M
Mel
Users may experience:
- Users report the Portfolio Value displayed on the Dashboard and Performance page is different from what's shown on the performance chart.
- Users expect these values to be the same.
Expected behavior:
- The values are expected to be the same if the account has no balance difference.
- The Portfolio Value will not match what is shown on the performance chart if the user has balance differences. See our article on reported vs calculated values here.
As a user, what should I do?
- No action needed at this time.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: dashboard, performance, portfolio value
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Emma - CoinTracker
complete
We have now added a tooltip to explain differences between the two values.
Please reach out to support if you have any questions.
Emma - CoinTracker
CT-RXPNnMqD: You can see the tooltip here: https://www.cointracker.io/home
I have reviewed your account, and I see the tooltip is currently displayed. Please let me know if you face issues seeing this.
Emma - CoinTracker
Merged in a post:
Mobile Portfolio Value Chart Incorrect
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The value of the portfolio on the mobile app for android(1.36.3) shows an incorrect chart value. In essence, the current value showed as the title is correct but the graph shows values that don't match. The ratio in terms of changes to the value are correct but it's as if some assets are not taken into account.
Sam - CoinTracker
submitted