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Emma - CoinTracker
Users may experience:
  • Portfolio update emails are not matching the amount displayed on the Dashboard
  • This is often due to the account having a negative balance CSV wallet
  • The dashboard and performance page do not exclude negative balance CSV wallets from calculations, resulting in different numbers shown on the Portfolio Update email and on the Dashboard.
Expected behavior:
  • Portfolio update emails should include all wallets, including those with negative balances, in calculations.
  • The portfolio value shown on the Dashboard should match the Portfolio Update email.
As a user, what should I do?
  • Review your Wallets page and remove/clean up any negative balance wallets. In case you need assistance, reach out to support for assistance.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
 and what the status means in our
help center
. For further assistance or inquiries regarding this bug you can
contact the support team
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: portfolio update, negative balance, CSV wallet, calculations, dashboard, performance page