Sam - CoinTracker
Users may experience:
  • Users report transfers appearing as Send and Receive transactions when there is more than one asset in either the Send (outflow) or Receive (inflow).
Expected behavior:
  • CoinTracker transfer matching currently supports 1:1 matches when detecting a transfer, this means that in order for CoinTracker to match the transfer the outflow or Send side of a transaction needs to match the inflow or Receive side of the transaction. The time stamps of the transactions also must be within a limited time frame but not exact.
  • CoinTracker has some flexibility in the quantity of the assets and time when matching a transfer but if the values do not equate we will not match the transactions.
As a user, what should I do?
  • Users will need to manually edit the transaction by recreated the transactions so that there is a 1:1 transfer in the case below, 2511 UBT and a separate Send transactions for 25 UBT. (Image 1)
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: transfers, edit transactions, send, receive