Assets showing as either minus (-) or plus (+) 1
complete
Sarah T. - CoinTracker
Users may experience:
- Odd behavior with assets NFT on the user account. The transaction shows a value of the amount of the NFT without further details to identify the asset. (It does not always impact all transactions involving the same NFT)
Expected behavior:
- The transaction should display the metadata (image and name) consistently for all supported assets.
As a user, what should I do?
- Users impacted can utilize custom currenciesto represent the impacted NFTs. Please ensure that all transactions with the same NFT utilize the same custom currency to avoid cost basis issues.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: NFT, assets, transaction discrepancy
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Sarah T. - CoinTracker
marked this post as
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed in most cases. To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues (as there may have been missed edge cases), we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
This post was marked as
in progress/beta
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Daffodil yellow Platypus
Update 4/4: This issue will not be fixed before the US tax deadline on April 15th. As a workaround for this issue, users can create custom currencies to represent the impacted NFTs. Please ensure that all transactions with the same NFT utilize the same custom currency to avoid cost basis issues.
This post was marked as
confirmed
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Popular Vicuna
Hello release all assets to my dashboard
Sarah T. - CoinTracker
marked this post as
planned
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Persimmon Ant
Sarah T. - CoinTrpacker
Sarah T. - CoinTracker
Persimmon Ant: How can I help?