BitMex fails to sync with error "Account is Invalid"
complete
Emma - CoinTracker
What is the issue?
Users attempting to connect their BitMex accounts are encountering an "Account is invalid" error message
What is the workaround?
Currently, there is no workaround available. Users are advised to monitor this post for updates and resolution.
Keywords: BitMex, account invalid, integration error, BitMex connection issue
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M
Modern Frog
updated the status to
complete
This issue is now resolved. Users will need to generate a new API key on BitMex to restore syncing. If a newly-created key still shows “Account is invalid,” please contact our support team so we can take a closer look.
The status was updated to
being verified
M
Modern Frog
updated the status to
complete
This issue has been resolved.
Please ensure that you have a new API key. If you still see an invalid message with a new API key, please
reach out to the CoinTracker support team directly
for further assistance.The status was updated to
being verified
The status was updated to
in progress/beta
The status was updated to
planned
The status was updated to
confirmed
The status was updated to
planned
M
Modern Frog
updated the status to
acknowledged