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Support Ops Tools
What is the issue?
Users report:
  • Cost basis (re-)computation timeouts and/or stuck forever
  • Inability to generate tax forms due to stuck cost basis computation
  • Not seeing impact of manual transactions due to cost basis not completing.
How can users provide feedback?
If you have not already reached out to support please do so for further investigation.
You can also upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: cost basis, stuck computation, not calculating, stuck calculating