Exodus JSON Upload Shows No Error but Fails to Sync Wallets
acknowledged
M
Matthew S. - CoinTracker
What is the issue?
When uploading the JSON file exported from Exodus, users may not see any of the associated wallets added to their account. Importing does not display any error message, but none of the wallets are being synced.
Who is affected?
Users attempting to add wallets via Exodus JSON file.
What is the workaround?
Users can add their Exodus wallet addresses by using our blockchain integrations (Ethereum, Solana, BTC, etc.)
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.Keywords: Exodus JSON import, wallet sync issue, no error message, add wallet flow, missing wallets
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M
Modern Frog
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Thanks for the reports! Exodus recently updated their export format, and CoinTracker now supports the new structure.
If you haven’t already, please try uploading your latest Exodus ZIP file again — the updated format should sync correctly.
If the upload still doesn’t work for you, reach out to us directly so we can take a look at your specific file:
Closing this post now that the new flow is supported, but we’re happy to help if you’re still running into trouble.
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V
Vitreous Bison
Same issue for me - royal pain for the price they want to extort.
O
Oxblood Jay
I Found a work around, I noticed my old exodus Import files had File "exodus-report-SAFE-2025-10-09_08-48-20" Inside the zip Folder "exodus-report-SAFE-2025-10-09_08-48-20" then V1 and V2 Folders. So I unzipped it and just used the same file name for the Folder it was extracted to. Then I zipped the whole folder and Uploaded it that way. and it worked first shot, So you need exodus-report-SAFE-2025-10-09_08-48-20.zip ->with Your exodus-report-SAFE-2025-10-09_08-48-20 inside it.
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Oxblood Jay
I am having this problem as well
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