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Michael B
What is the issue?
Some users who purchase a CoinTracker plan through the Coinbase Tax Flow successfully complete payment, but their CoinTracker account continues to show the Free plan.
This typically occurs when the subscription is associated with a second CoinTracker account that was unintentionally created during the Coinbase authentication process. In most cases, the user either:
  • Did not successfully link their existing CoinTracker account, or
  • Did not complete all required steps to attach a new CoinTracker account to Coinbase
As a result, the paid subscription is applied to an account that is not the one they are actively using.
Who is affected?
Some users who purchase a CoinTracker plan through the Coinbase Tax Flow in order to auto-sync missing cost basis information.
What is the workaround?
Our team may have resolved your issue, please log out and log back in to check if that resolves your issue. Try authenticating using Coinbase authentication and if you still are having trouble email support and our team will look into your individual case.
Keywords:
Coinbase Embed, Stripe duplicate customer, subscription not applied, paid but free plan, checkout linking issue