No Active Subscription Plan Found - Error Message
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M
Matthew S. - CoinTracker
What is the issue?
Some users are currently seeing the error message “No Active Subscription Plan Found” when attempting to renew their subscription plan.
This issue occurs when the previous subscription was billed in a different currency, and the account is now set to a new currency.
Who is affected?
Users whose previous subscription was billed in one currency, but whose account is now set to a different currency.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.Keywords: subscription renewal error, currency mismatch, no active plan, billing issue, renewal failure
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