“Oops! This is unexpected.” Error in Guided Tax Flow - 2025
acknowledged
S
S. Richardson
What is the issue?
User attempting to complete the guided tax flow is re-directed to the "Oops! This is unexpected" error at various stages in the flow. (Including after reviewing transactions or after uploading 1099-DA). This is also producing a 504 error on the back-end.
Who is affected?
Users trying to generate tax forms through the guided tax flow. This behavior has been reported by accounts with high transaction counts and at various stages in the guided tax flow.
As a user, what should I do?
You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented. Those who have upvoted will be notified of the update.
Keywords: guided tax flow, 504 error, tax form generation, high transaction accounts, 1099-da upload
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