Paid plan not shown after multiple accounts linked
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M
Michael B
What is the issue?
Users with multiple CoinTracker accounts do not see their paid plan after accounts linked. During the linking process, the original authentication method is not carried over to the newly linked account.
Who is affected?
Specifically users who created CoinTracker accounts through the Kraken or Coinbase signup flows
and
have multiple CoinTracker accounts that they subsequently link together.What is the workaround?
No workaround available. Please contact support if you have this issue.
Keywords: account linking, paid plan, authentication, subscription
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Sarah T. - CoinTracker
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