Purchased plans not reflecting in some accounts
in progress/beta
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Matthew S. - CoinTracker
What is the issue?
Some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully.
As a user, what can I do?
Please upvote this forum post to indicate you are experiencing this behavior. The post status will be updated once a fix is rolled out. Up-voters will be notified of the status change.
Keywords: cointracker subscription, purchase subscription, no plan, upgrade plan, subscription not updating, prime, ultra, base
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Midnight blue Wolf
same here, purchased $59 plan but site shows free version. Didnt get first timer $20 discount, either
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Nougat Shrew
I've been experiencing the same issue since yesterday, after I purchased the Base plan. My account still indicates "Free".
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Working Sturgeon
Same here, not able to access Prime features although I have had this sub for around a year.
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Nuclear Puma
My account is experiencing this issue as I purchased the base plan but my account is still operating as ‘free’. Please fix this issue
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Modern Frog
Merged in a post:
Charged me 79$ while I don’t have subscription
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Misty Bison
I was charged $79 and my plan says FREE and was canceled a while ago!!!!
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Modern Frog
Merged in a post:
Renewed my Prime Plan manually this year to file 2025 taxes, but I cannot download my 2025 tax forms despite them being ready. Cointracker is asking me to pay for Prime sub again despite already charging my credit card.
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Fluttering Bird
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Modern Frog
Merged in a post:
Free Plan Displayed After Purchasing Through CoinTracker
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Apricot cream Squid
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Zaffre Lemming
Purchased Base plan and was charged but wont change my account from Free Plan. Need fixed.
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Enchanting Rhinoceros
I keep getting sent to these threads but I really need this to be corrected ASAP. Thank you.
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Ideal Python
I paid $200 for the prime plan yesterday and still on base + plan. As I need the prime plan to unlock my 2025 tax report I cannot file. Please fix
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