Stale and outdated data being shown on dashboard
acknowledged
M
Matthew S. - CoinTracker
What is the issue?
Some users may see their dashboard display stale or outdated portfolio data, which can be misleading. Often takes several minutes to see an update.
Following pages can be impacted: Portfolio, Performance, & Tax Loss Harvesting
Who is affected?
- Users who remove all wallets from their account and expect to see no tax data.
- Users who executed transactions and have already synced their wallets to pull in fresh data.
- Users who made manual edits to their transactions.
What is the workaround?
If tax data has not updated after removing all wallets from the account, changing your Home Country to another option and then switching it back can help reset the data shown while this is being resolved.
If your stale data is not related to wallet removal, you can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.Keywords: stale data, old balance, old info, wrong balance, stale portfolio data, no wallet connected, outdated info, dashboard issue, CoinTracker sync
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S
Surrounding Moth
Hi, there are only eleven days left in the calendar year, so harvesting losses needs to happen soon. My harvestable losses page is not updating correctly, I just have been told by support staff. Please prioritize this issue to roll out a fix ASAP.
E
Extended Tortoise
Yesterday - I deleted all transaction information including all wallet and exchange info and transactions so all windows are empty except the Taxes window which is still showing a transaction count and Capital Gains information. This has been going on for almost 24 hours. I tried recalculating Taxes, cleared cache and cookies and waited overnight and re logging in multiple times. It is still not fixed.
Emma - CoinTracker
marked this post as
acknowledged