Unexpected Log-Outs on Mobile App
being verified
Emma - CoinTracker
What is the issue?
Some users are being unexpectedly logged out of the CoinTracker app without warning.
What is the workaround?
Please update your app to version 2.3.1. If you still encounter the issue after updating, please let us know, and we’ll forward the details to our team.
Keywords: logout issue, app session ends, forced log out, iPhone CoinTracker bug
Log In
Q
Quaint Vole
This is still an issue for me, even after updating to latest iOS and application versions. I’m being logged out at least once per hour, which I notice because the Cointracker widget stops working. Really frustrating having to log into the app every single time to restore the widget functionality.
Sarah T. - CoinTracker
Quaint Vole: Thanks for the update—I’ll report this to the team. To help us narrow down the cause:
Which iOS and CoinTracker app version are you on?
When you notice you’re logged out, does it happen only after using the widget, or also if you just open the app directly?
About how long after logging in does the logout usually occur?
If you remove the widget from your home screen, does the app still log you out unexpectedly?*
This way, you’re collecting actionable details for engineering without overwhelming the user
Q
Quaint Vole
Sarah T. - CoinTracker iOS 26.0.1 and app version 2.4.1 (272). Happens in either case, but I always see the widget first because it will stop displaying account info upon logout. If I open the app without going to the widget first after noticing, I am still forced to log back in. Usually happens within an hour or so after logging back in, but it’s not consistent. Sometimes it will happen quickly, other times it may take a little longer. Will try removing the widget and see what happens and report back.
S
Sapphire Tyrannosaurus
This issue seems to be back. I am having more instances of continuing to being signed out of the app.
N
Nickel Sailfish
ok
S
Sound Dragonfly
Why i have missing transactions
P
Pink Fish
Seems like I’m logged in just fine
P
Pink Fish
No problems
S
Silky Lizard
It's taken longer than 5mins to be verified after going through the process
S
Superb Macaw
Am I logged in or what
P
Plain Aardvark
Problem not fixed no update available still logged out
P
Plain Aardvark
Using current version and there is no update available at App Store and I’m signed out ????
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