Coinbase Never Updated
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Sarah T. - CoinTracker
On connecting Coinbase via API sync (using the Continue with Coinbase option) users see a message under their wallet that their account was Never Updated.
In some cases, users also have reported receiving an email stating "Your Coinbase account failed to import"
This error is notable on the welcome page for users that have no other wallets synced to CoinTracker showing "Data import in progress" and on the wallets page for users with multiple wallets/exchanges reflecting the Never updated message seen in the attached screenshot.
Users have reported error messages stating:
🔺 Never Updated
🔺 Account failed to import
🔺 Data import in progress
🔺 "This Coinbase account has already been linked" when attempting to reauthenticate.
Currently, there is not a user-facing workaround - the issue is being actively investigated. If the re-authentication is not working, we are not asking users to remove and re-add Coinbase accounts to resolve the issue, as this would mean loss of manually edited transactions.
You can monitor the status of this issue on our status page.
Log In
Ash
We're happy to report that the outstanding issues with Coinbase not syncing or not re-authenticating have been resolved! If your Coinbase account is still showing a prompt for re-authentication, you can go to that link and follow the steps for successful re-authentication. You will not need to remove and re-add the exchange.
If you are missing Coinbase transactions after these fixes, you are encountering an additional issue with the Coinbase API that their engineers are actively working on. Please add your upvote to this page and we'll keep you updated there.
Sam - CoinTracker
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Eivind
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Ash
We're happy to report that the outstanding issues with Coinbase not syncing or not re-authenticating have been resolved! If your Coinbase account is still showing a prompt for re-authentication, you can go to that link and follow the steps for successful re-authentication. You will not need to remove and re-add the exchange.
If you are missing Coinbase transactions after these fixes, you are encountering an additional issue with the Coinbase API that their engineers are actively working on. Please add your upvote to this page and we'll keep you updated there.
Ash
CT-epeNdymLjEw3L: Hello! I'm sorry you're still having issues. This is likely due to the additional outstanding issue with transactions missing, which Coinbase has acknowledged and is working to resolve ASAP. I see you have created a support ticket and I will respond to you there.
Ash
open
We have received reports that some users are still unable to reauthenticate, so this issue is reopened. Our engineers are investigating.
Ash
closed
Ash
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Coinbase has resolved all issues with their API and all syncing should return to normal. There is no further action required.
Ash
CT-0XDzbxYq: Hello, we are looking into this remaining issue. Can you please let me know what happens when you attempt to reauthenticate by clicking on the prompt that tells you to do this?
Ash
CT-ZX63rNJO: Hello, can you please verify what steps you are taking to do this? Are you clicking on the hyperlink where the prompt tells you to reauthenticate, then reauthenticating the same account? Could you be somehow clicking on something for adding a new account rather than reauthorizing the same one?
Ash
Christopher Nusbaum: This may not be the same issue. I've created a follow up for that ticket, so you should get an email with that ticket number shortly.
Ash
CT-ZX63rNJO: Thank you. We are able to reproduce this error and our engineers are working to resolve it.
Ash
Coinbase is aware of an ongoing issue with their API that is causing our syncs to fail. They have identified the root cause and are working to fix it ASAP. When it is fixed, no further action should be required and Coinbase accounts will resume syncing normally. We will continue to update our status page.