Coinbase Never Updated
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Sarah T. - CoinTracker
On connecting Coinbase via API sync (using the Continue with Coinbase option) users see a message under their wallet that their account was Never Updated.
In some cases, users also have reported receiving an email stating "Your Coinbase account failed to import"
This error is notable on the welcome page for users that have no other wallets synced to CoinTracker showing "Data import in progress" and on the wallets page for users with multiple wallets/exchanges reflecting the Never updated message seen in the attached screenshot.
Users have reported error messages stating:
🔺 Never Updated
🔺 Account failed to import
🔺 Data import in progress
🔺 "This Coinbase account has already been linked" when attempting to reauthenticate.
Currently, there is not a user-facing workaround - the issue is being actively investigated. If the re-authentication is not working, we are not asking users to remove and re-add Coinbase accounts to resolve the issue, as this would mean loss of manually edited transactions.
You can monitor the status of this issue on our status page.
Log In
Ash
We're happy to report that the outstanding issues with Coinbase not syncing or not re-authenticating have been resolved! If your Coinbase account is still showing a prompt for re-authentication, you can go to that link and follow the steps for successful re-authentication. You will not need to remove and re-add the exchange.
If you are missing Coinbase transactions after these fixes, you are encountering an additional issue with the Coinbase API that their engineers are actively working on. Please add your upvote to this page and we'll keep you updated there.
Sam - CoinTracker
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Eivind
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Ash
We're happy to report that the outstanding issues with Coinbase not syncing or not re-authenticating have been resolved! If your Coinbase account is still showing a prompt for re-authentication, you can go to that link and follow the steps for successful re-authentication. You will not need to remove and re-add the exchange.
If you are missing Coinbase transactions after these fixes, you are encountering an additional issue with the Coinbase API that their engineers are actively working on. Please add your upvote to this page and we'll keep you updated there.
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CT-epeNdymLjEw3L
Ash: Hello it appears that my account is syncing now, however my cost basis is way off. My Bitcoin, for example, shows an average cost of roughly $10k. I can only wish that I was that lucky, but its about 9-10k short of my actual cost basis.
I must be honest, I am probably a month from just switching to an exchange like OkCoin or FTX that have native avg cost/P&L tracking. I'm currently paying $15/month to be completely in the dark about my portfolio's performance. Its killing me.
Ash
CT-epeNdymLjEw3L: Hello! I'm sorry you're still having issues. This is likely due to the additional outstanding issue with transactions missing, which Coinbase has acknowledged and is working to resolve ASAP. I see you have created a support ticket and I will respond to you there.
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CT-AQZEAeAq
You say we can monitor the status page at the top of this issue, but you have it marked resolved on the status page and it is not resolved. Please update the status page to reflect the outage.
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Account does not exist
Yeah, it's been over a month since I was able keep track of my Coinbase transactions, and since I use my Coinbase card for quite a bit, it has been one heck of a headache. I love Cointracker and have been sitting patiently waiting for a resolution, but I got fed up tonight.
So, I did what they recommended NOT to do and deleted Coinbase out of Cointracker and then re-added it. Sure enough, there it is - transactions and all - all 88 pages of them.
Make sure you're logged out of Coinbase and that you get the login prompt for Coinbase when you click "Continue with Coinbase" or it won't work.
Good luck, gang!
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Albertnegapatan
Already link
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CT-gq1JenZQ
Can we get clarity here, is this issue resolved or not? For me, my sync is still not working.
I have this error: Failed to update. Your token was revoked. Please re-authenticate your Coinbase account.
If i follow prompts to resolve, it spit this error: This Coinbase account has already been linked.
If I go to Coinbase and look under the "Third-Party Applications" area, i do see Cointracker there with recent activity actually. But, syncing does not work for me.
Ash
CT-gq1JenZQ: Hello! I'm sorry you're experiencing issues still. We are able to reproduce the problems you are describing and our engineers are working on it as a priority issue.
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CT-gq1JenZQ
Ash: Thanks! Hopefully its a fast turnaround.
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CT-gq1JenZQ
Ash: Hi there, as an FYI my connection started working today. Sync is successful
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CT-Pmr1demy0GoA9
never update
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CT-KbBpxYdn9NMm4
Same as before, I get the error message saying ‘some of your exchange accounts failed to synchronize’
O
Orange Trailer
Still having issues. My coinbase account now says updated and it does show some transactions now. Mainly USD or USDC transactions but it's still reporting 0 transactions and or missing many transactions from all other wallets in coinbase. I have tried to remove and re add the exchange on cointracker.
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