Bugs

We are currently investigating an issue where some users are seeing incorrect ETH transactions in their accounts. This issue is related to incomplete data from Coinbase’s API during their ETH2 wallet deprecation process. ### Users may experience: Receiving emails about transactions that do not belong to them. Seeing an unexpected ETH Send on their CoinTracker account. ### Expected behavior: Users should only see transactions that belong to them in their accounts. ### As a user, what should I do? For affected users, this may cause ETH transactions to appear as "sent" without showing a corresponding incoming transaction to the new staked ETH account. Please note that this is a display issue, not a system compromise. We are actively working with Coinbase to resolve this issue and will provide updates as we learn more. If you notice any unusual behavior in your account, please rest assured that we are aware and addressing it. ### Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: erroneous transaction, transaction email, incorrect transaction, eth send

Users may experience: Failed transactions being incorrectly imported from Uphold into CoinTracker, which can lead to discrepancies in transaction history and account balances. Expected behavior: Failed transactions should not be imported into CoinTracker. Only successful transactions are expected to be reflected in the transaction history. As a user, what should I do? If you notice failed transactions from Uphold being imported into your CoinTracker account you can ignore the transaction by clicking the ... on the transaction and selecting Ignore transaction . How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Uphold, failed transactions, import error

Users may experience: Error when attempting to add their LUNC public address via 'Add Wallets' page Users may be able to successfully import their LUNC public address but it will be imported with 0 transactions and no balance values Wallets already connected to CoinTracker will not sync new LUNC transactions Expected behavior: LUNC public address should add successfully when added via 'Add Wallets' page LUNC wallets synced to CoinTracker should import new transactions daily As a user, what should I do? If users are in a hurry, users can add their transaction history via CSV, steps to add your CSV transactions: Download the CSV export of your transactions, Re-format it into the CoinTracker CSV format like this , Import this file here. For more details, you can follow this guide. Hang tight! Our team is working diligently to get this updated. We will update this post once a fix is implemented. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Terra Classic, LUNC, add wallet, sync error, sync, wallet, public address

Every time I attempt to authenticate my UpHold wallet, it kicks back and tells me it needs to be reauthorized.

Users may experience: Failure to sync new transactions from Uphold after previously authenticating successfully. User may see an error message: "We failed to sync your account. Please check your API keys and re-authenticate your account." Expected behavior: Users expect their Uphold accounts to sync successfully, importing all new transactions without errors. As a user, what should I do? You may try reauthenticate your Uphold account by following the prompt on the Wallets page. If the issue persists, there currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Uphold, API sync failure, transactions not syncing, authentication error

Users may experience: Missing transactions prior to 5/30/24 on Coinbase Exchange. Balance discrepancies due to the missing transactions. Expected behavior: All transactions should be visible and accounted for in the user's balance. As a user, what should I do? Until this issue has been addressed, users can upload their Coinbase Exchange transaction history as a custom file (no need to reformat). Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: missing transactions, balance issues, Coinbase Exchange

Users may experience: Duplicate FLOKI entries on their dashboard. Duplicate FLOKI entries on the wallets page. Inflated FLOKI balances due to a mapping error, where transactions involving old Floki contracts are incorrectly mapped as New Floki. Expected behavior: Users should see accurate FLOKI balances on their dashboard, with transactions involving old Floki contracts correctly mapped and displayed. As a user, what should I do? If you notice duplicate FLOKI entries or inflated balances on your dashboard, please be patient as we work on resolving this issue. There is no immediate action required on your part at this time. Users can use a custom currency and edit the transactions so the old Floki is not mapped to the New Floki by following the instructions in this guide . How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: FLOKI, duplicate entries, inflated balances, mapping error

Users may experience: CoinTracker is not bringing in the full transaction only the SOL signing fee seems to be included. Users may notice balance differences on SOL and or missing tokens from a transaction. Expected behavior: The full transaction should be imported As a user, what should I do? Users can manually add the transaction if they choose, however, it is recommended to wait for a fix from the team. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction, missing tokens, SOL, balance error, wallet

Users may experience: Solana wallets are failing to sync. Expected behavior: Solana wallets should sync successfully without errors. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: SOL wallet sync, sol sync, solana, phantom

Users may experience: A discrepancy with the RENDER token on Kraken, where the calculated value on the wallet page is correct, but the reported value shows as 0. Note : this is likely due to the migration from RNDR to RENDER. Because the transactions are being pulled into CoinTracker, tax documents remain correct. Expected behavior: The calculated and reported values for the RENDER token should both be accurate and consistent, reflecting the correct value. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: RENDER, Kraken, Token Value Discrepancy, RNDR Migration