Bugs

Users may experience: When attempting to sync a large wallet the wallet shows 0 transactions No error message is displayed Expected behavior: Users should receive an error message if a wallet is too large to sync. As a user, what should I do? Users can manually add large wallets using the CSV option. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team .

Users may experience: Transfer transactions are being displayed as "send" transactions This can result in CSVs uploading with a negative balance. Expected behavior: Transfer transactions should be accurately classified as credits when applicable, ensuring they reflect correctly in the user's account as non-debit transactions. As a user, what should I do? For a large number of transactions it is recommended to wait for a fix if possible. For a smaller number of transactions, you may wish to delete the inaccurate transactions and recreate them properly as a credit. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction classification, transfer transactions, Celsius, CSV

Users may experience: CoinTracker is not correctly recording the reward quantity included in a transfer transaction on Cardano. Instead of including the reward amount in the total value sent, it considers the rewards balance/quantity as a separate entity, causing discrepancies in send and receive amounts across wallets. Expected behavior: CoinTracker should correctly account for reward quantities in transfer transactions, treating the total amount sent (including rewards) as a single transaction, to avoid discrepancies and incorrect capital gains calculations. As a user, what should I do? Users will need to make manual modifications to correct this. Actions include: Importing ADA staking reward transactions via CSV to avoid balance issues. Editing transactions that are not transfer-matched to reflect accurate transfers. For transactions appearing as Send and Receive, ignore one (e.g., the Send) and update the Receive transaction to 'change type to transfer', specifying the outgoing side as the original Send wallet. This issue has been escalated to our engineering team for review, and we will update this post once a fix is deployed. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Cardano, ADA, rewards, transfer transaction, CoinTracker, capital gains, staking rewards

Users may experience: The LUNA balance not appearing on the CoinTracker dashboard after re-import, even though an existing balance is present. *Note: this is currently only seen on Kraken. Expected behavior: The user should see the LUNA balance correctly displayed on their dashboard after re-importing their wallet. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Keywords: LUNA balance, dashboard

Users may experience: Balance differences flagged on their XRP wallet page balances Missing transactions within their XRP wallet, non-native tokens not imported (i.e. CORE, SOLO, etc.) Reported balance is displayed accurately but calculated balance is incorrect due to missing transaction history resulting in incorrect calculations On the XRP block explorer missing transactions will appear as OFFER transactions (Image 1) *Note: See our balance difference article for more information. * Expected behavior: CoinTracker should be importing full transaction history, this includes Trade transactions for XRP wallet. Proper trade transaction import will prevent balance difference discrepancies. As a user, what should I do? Users will need to add missing transactions manually . Upvote this feature request ! We want to improve our XRP integration, add an upvote to be notified should we pursue an improved XRP blockchain support! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: XRP, CORE, SOLO, Coreum, Sologenic, trades, missing transactions, balance differences

Users may experience: Users report missing NFT (SPL) entries when Trading / selling those NFTs on Magic Eden. Upon import, users will see the inflows or incoming SOL entries received from selling an NFT on Magic Eden Expected behavior: CoinTracker supports NFT(SPL) trades via Magic Eden, users should expect to see NFT entries import correctly. As a user, what should I do? Hang tight! Once a fix is deployed we will update this post and you will receive an automated email on next steps. If needed, as a workaround, users create a custom currency for the missing NFT assets and replace them with the custom currency. Detailed instructions for creating a custom currency and editing transactions can be found here for creating a custom currency and here for replacing the token . Any future transaction entries with the same NFT asset will need to be updated to the custom currency to ensure consistent tax treatment. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Magic Eden, SOL, Solana, NFT, SPL, missing transactions, custom currency

Users may experience: Kraken ETH/ETH2 staking transactions are showing as a send and receive transaction and not pairing as a trade as would be expected. Expected behavior: Transactions should correctly pair trade transaction. Ideally these transactions should show as a stake and unstake when ETH is traded for ETH2 or vice versa. As a user, what should I do? To correct this, you can create a manual transaction to accurately represent the trade and then categorize it as either a stake or unstake. For guidance on how to manually add a transaction, please refer to this guide on manually adding a transaction . To change the category of a transaction, please visit this guide on changing a transaction category . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken, ETH, ETH2, staking, transactions, manual transaction, categorize

Users may experience: CoinTracker is not correctly recording the amount that is not spent in a "send" transaction on UTXO blockchains such as Bitcoin and Cardano. Instead of showing the returned amount as a transfer, it is recorded as a receive and the crypto receives a new cost basis as if it were just purchased. Expected behavior: The expected CoinTracker behavior would be to create a send transaction for the spent amount (triggering a taxable event) and a transfer transaction for the unspent amount that was returned, retaining its original cost basis and age for gains calculations. As a user, what should I do? If you wish to make manual modifications to correct this, you'll enter two transactions and add the correct tags for send and transfer: A send transaction for the original amount. A transfer transaction for the unspent amount that is received back to your wallet address. Alternatively, users can add xPub/yPub/zPub or Stake Keys instead of individual addresses to mitigate the behavior. How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: UTXO, send transaction, transfer transaction, capital gains, CoinTracker, ADA, BTC

Users may experience: Some wallets added through the Exodus integration are failing to pull either balances, transactions, or both. This is most commonly seen with Cardano Wallets with a known balance sync but with zero transactions The wallet does not sync at all. Note : Not all wallets on Exodus are supported by CoinTracker it is expected that these wallets not add to CoinTracker regardless if the wallet has a balance on Exodus. Expected behavior: It is expected that all supported blockchain addresses pull a complete transaction history into CoinTracker. As a user, what should I do? For a small number of missing transactions , users can manually input them into CoinTracker by following our guide: How to Manually Add a Transaction If the blockchain address is supported , consider removing the Exodus integration and directly adding the blockchain address instead. Here’s how: How to add wallets and exchanges to CoinTracker . For unsupported chains , users can import the transactions using a CSV file. Detailed instructions are available here: Importing Transaction Histories to CoinTracker Using CSVs . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Exodus, wallets, balances, sync

Users may experience: Users report some transfer transactions are not transfer matching on the Solana blockchain. Users will see a separate Send and Receive transaction representing the two sides of the transfer (Image 1) Note: The Send transaction will contain a small SOL entry, representing a fee. Expected behavior: While the Transfer transaction is the intended activity, CoinTracker currently transfer matches 1:1 transactions meaning that the Send side of the transaction needs to match the Receive side of the transaction. In this case, there is a small SOL entry that represents a non-gas, causing the transfer match to fail The small SOL entry is expected as per the blockchain, there are non-gas fees in various SOL transactions. As a user, what should I do? For now, users will need to manually update their SOL transactions to create the transfer transactions. We recommend users ignore both transactions completely, and recreate the transaction so that the new transaction contains the 1:1 transfer and a separate transaction for the fee as a Send. In the example below, you should create one transactions where CHONKY is being transferred and CHONKY is both on the Send and Receive side of the transaction. And a separate transaction where SOL is a single entry Send transaction. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: transfer, SOL, solana, transfer match, fee