Bugs

Users may experience: Users report that the cost basis per coin value is not accurate When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page Expected behavior: Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history. As a user, what should I do? If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page. Users can also hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: performance, cost basis, cost basis per coin, wrong numbers

Users may experience: Inaccurate net deposit calculations due to reinvested fiat being included as new deposits. Misleading representation of investment growth, as the inclusion of reinvested fiat in net deposits may inflate the perceived investment inputs. Note: This issue impacts users who reinvest fiat other than USD Expected behavior: Net deposits should accurately reflect only the actual cash inflow into the account, excluding any reinvested funds. The platform should provide a clear and accurate representation of a user's investment growth, excluding reinvested amounts from being counted as new deposits. As a user, what should I do? If you are affected by this issue, it is recommended to keep a separate record of your reinvestments until the problem is resolved. This will help ensure that your personal financial tracking and any necessary reports remain accurate. How can users provide feedback? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented and rolled out to all users. Those who have upvoted will be notified of the update. Your feedback is crucial in helping us identify and prioritize fixes for such issues. I need additional assistance, who can I contact? For any further questions or concerns, please reach out to our support team directly . We appreciate your patience and cooperation as we work towards improving your experience with CoinTracker. Keywords: Reinvested fiat, Net Deposits

Users may experience: Net deposits appears to not be tracking fiat deposits accurately. Users may not see net deposits reflect fiat values and balances correctly on their portfolio. Exchanges report fiat transaction history differently which may causes incomplete incomplete fiat tracking. Expected behavior: CoinTracker does not support fiat balances, add an upvote here: Improve fiat (USD) balance tracking on wallets and portfolio to stay up to date on any changes. As a user, what should I do? Users can manually add or import fiat transaction history to existing exchanges to account for any missing transactions. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: net deposits, fiat, performance

Users may experience: When adding a transaction in the mobile app, you are not able to scroll down to access all of your wallets and cannot dismiss the keyboard without closing the dropdown. This issue has been replicated on both iPhone and Android. Expected behavior: You should be able to scroll through your list of wallets and dismiss the keyboard without closing the dropdown. As a user, what should I do? If you begin to type the wallet name you should then be able to have it high enough in the list to select it. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: add transaction, mobile app, scroll issue, keyboard, wallet list

Users may experience: Users who have their home currency set to a non-USD currency will notice their app load their portfolio in USD Upon clicking the pricing tab, the portfolio value then displays in the correct home currency. view larger Expected behavior: The app is expected to load the portfolio in the correct home currency. As a user, what should I do? Until this has been corrected, user's can navigate to the 'Prices' tab and then return to the 'Portfolio' where their values will then update to the correct home currency. How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: currency, portfolio, mobile, app

Users may experience: The performance page total return is not reduced by the fees paid for transactions. Notice in the images below that the transaction gain is $85 where total return indicates $95, which excludes the $10 reduction from the fees Expected behavior: The total return displayed on the performance page should account for the fees paid during transactions. As a user, what should I do? There is no user action needed to correct this issue. Fees are properly accounted for tax reporting purposes, and the only impact of this issue is on the graph and the breakdown for total return. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: performance, fees, total return

Users may experience: Perpetual or prolonged wallet page loading state Unable to access wallet page in CoinTracker Error message: "Oops! This is unexpected. There was an error while trying to load your wallet. We're working to fix the problem. Check back later." Error message: "There was a problem while loading data, please refresh your page." Wallet page timing out resulting in 504 web page error Expected behavior: Users should not experience wallet page down time Pending further investigation, impacted user count is low. As a user, what should I do? Users can leverage the ' My Assets ' list on their dashboard to verify current wallet balances Users can also utilize their ' Balance difference ' tab on their tips page to reconcile any pending wallet balance differences Users can add wallets via their Dashboard using the ' Add-wallets ' button How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: add wallet, wallet, wallet page, 504 error

Users may experience: Portfolio value spike during ~November 21st 2023 - Dec 7th 2023 Users with dogwifhat transactions prior to December 19th 2023 Expected behavior: CoinTracker should not be showing a high value for an asset if the price history does not cover the dates for that asset. Price history should be omitted if it is not applicable to an assets date range As a user, what should I do? No action needed on behalf of users! Our team is aware of the behavior and is working to address the discrepancy. The value spike does not have tax calculation implications. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: dogwifhat, wif, december price spike, december spike, price history, portfolio spike, wrong numbers, unrealized return

Users may experience: Seeing assets that haven't been sold yet on the Realized Returns page, which might make it seem like you've made gains that aren't actually cashed in. Note: This issue is not impacting capital gains calculations. Expected behavior: Only assets that you've actually sold should appear on the Realized returns tab of the Performance page. The system should include the cost of converting cryptocurrencies in your gain calculations to reflect true profits or losses. As a user, what should I do? No action is needed at this time. This is only impacting performance numbers and not representing the actual return which you can confirm by reviewing the gains associated with the particular asset. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Realized Returns, Asset Disposal, Cost Basis, Crypto-to-Crypto Trades, Financial Reporting, Tax Planning

Users may experience: Users report inflated Net Deposit and cost basis values due to unstake (illiquid) transactions Unstake transactions were originally 'Receive' transactions which are included in the Net Deposit and Cost basis portfolio tracking values, CoinTracker is not differentiating between 'Receive' and 'Unstake' (illiquid) transactions. Expected behavior: Net deposits should accurately reflect only the actual cash inflow into the account, excluding any reinvested funds. The platform should provide a clear and accurate representation of a user's investment growth, by applying specific treatment for transaction categories. As a user, what should I do? If you are affected by this issue, it is recommended to keep a separate record of your 'unstake' transactions until the problem is resolved. This will help ensure that your personal financial tracking and any necessary reports remain accurate. How can users provide feedback? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented and rolled out to all users. Those who have upvoted will be notified of the update. Your feedback is crucial in helping us identify and prioritize fixes for such issues. I need additional assistance, who can I contact? For any further questions or concerns, please reach out to our support team directly . We appreciate your patience and cooperation as we work towards improving your experience with CoinTracker. Keywords: Performance, Net Deposits, Cost basis