Product Feedback

What is the issue? Some users who purchase a CoinTracker plan through the Coinbase Tax Flow successfully pay, but their CoinTracker account remains on the Free plan. This happens because the payment is recorded under a different Stripe customer than the one linked to their CoinTracker account. Who is affected? Users purchasing a plan via the Coinbase Tax Flow looking to add missing cost basis info through CoinTracker What is the workaround? We are working to resolve this issue at this time you can contact support for next steps. Keywords: Coinbase Embed, Stripe customer duplicate, subscription not applied, paid but free, checkout linking issue

What is the issue? Users signing up for CoinTracker through Coinbase Tax Center report reaching an Access denied page on CoinTracker when they log in. Who is affected? Some users who recently signed up through the Coinbase Tax Center flow What is the workaround? No workaround available. Please upvote this feedback item if you are experiencing this issue. Keywords: coinbase tax center, access denied, ghost user, account linking, signup

Info Option to import data from CoinTracker is currently unavailable. We’re actively working with H&R Block to bring the integration live as soon as possible. As a user, what should I do? In the meantime, you can start finalizing your crypto taxes now and keep an eye on H&R Block’s website for the latest updates. Users can also upvote this forum post and the status of the post will be updated once the import option becomes available. Those who have upvoted will be notified of the update. Keywords: H&R Block import unavailable, CoinTracker integration, tax export issue, H&R Block data sync, H&R Block CoinTracker missing

What is the issue? Some users are currently unable to import their CoinTracker data into TurboTax. The integration option was previously available but no longer shown as an option during the import process. Who is affected? Users attempting to connect or import their CoinTracker tax data into TurboTax. As a user, what should I do? Users can upvote this forum post and the status of the post will be updated once the import option becomes available. Those who have upvoted will be notified of the update. Keywords: TurboTax import unavailable, CoinTracker integration, tax export issue, TurboTax data sync, TurboTax CoinTracker missing

Users Feature Request: Add the ability to toggle on/off small dust balances. Users will see a wallet balance of < $0.01 and depending on the value of the token the asset balance may appear with multiple decimal places Given the value of those assets, users would like to hide or assume a value of 0 for those values As a user, what can I do? You can upvote this feedback post to indicate you would like this feature added! The post status will be changed to Complete should we pursue this feature. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keyword: balance, toggle, wallets, wallet page

What is the issue? Users attempting to reset their passwords are receiving Error 1015, which indicates they are being rate limited. While users are advised to wait 24 hours before retrying, some are still encountering the error even after the wait period has passed — preventing them from regaining access to their accounts. Who is affected? Users with password reset attempts and are running into the error 1015, even after trying again after 24 hours. What is the workaround? There is currently no workaround. Users are advised to wait. Keywords: Error 1015, password reset, rate limit, login error, access blocked

What is the issue? The 'Re-Import' option for wallets is not visible when using the Brave browser due to compatibility issues. Who is affected? Users accessing CoinTracker through the Brave browser. What is the workaround? Users can switch to a supported browser such as Google Chrome or Firefox. Alternatively, using an incognito/private window may help resolve the visibility issue. Keywords: Re-Import not visible, Brave browser issue, wallet integrations, UI bug, unsupported browser

What is the issue? Some users are seeing Error 590 when attempting to sync their tax data to TurboTax, even though they have an active CoinTracker subscription that should allow this functionality. Who is affected? TurboTax users with valid CoinTracker subscriptions attempting to connect their CoinTracker account. As a user, what should I do? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented. Those who have upvoted will be notified of the update. Keywords: TurboTax error 590, export failure, subscription active, tax export issue, CoinTracker TurboTax integration

What is the issue? Coinbase sync is failing for some users with an error indicating a duplicate wallet was found, preventing the sync from completing. Who is affected? Users syncing Coinbase accounts where the system detects a duplicate wallet with a missing (null) exchange wallet identifier, especially if the wallet has transactions before the frozen year or has edited transactions. What is the workaround? There is no reliable self-serve workaround at the moment. Please contact support so we can investigate and resolve the duplicate wallet record preventing sync. Keywords: Coinbase sync failure, duplicate wallet, null exchange_id, ValueError, transactions before frozen year

What is the issue? Some users are currently seeing the error message “No Active Subscription Plan Found” when attempting to renew their subscription plan. This issue occurs when the previous subscription was billed in a different currency, and the account is now set to a new currency. Who is affected? Users whose previous subscription was billed in one currency, but whose account is now set to a different currency. How can users provide feedback? Pleas contact our support team directly if you are experiencing this issue. You can also upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: subscription renewal error, currency mismatch, no active plan, billing issue, renewal failure