Bugs

What is the issue? When downloading Form 8949, the amount of an asset sold is shown with only 3 decimal places. This results in entries showing 0 sold, such as "0.000 BTC" even when small amounts were sold, such as 0.00000432 BTC. Who is affected? Users who sold small amounts of an asset. What is the workaround? There is currently no effective workaround to view full precision in the 8949 PDF export. Our engineering team is working to fix this. Please upvote this post to be notified when a fix is available. Keywords: 8949 form, decimal, truncated

What is the issue? Users are experiencing discrepancies in their H&R Block Desktop import. Specifically, users report: losses are not being reflected correctly, even though the CoinTracker-generated Form 8949 shows the correct numbers. missing cost basis information. Our engineering team has reviewed this issue and confirmed we are passing the correct data to H&R Block. We are working with their team to resolve this issue as soon as possible. Who is affected? Users who import their CoinTracker tax data into H&R Block Desktop may see incorrect calculations, particularly missing gains/losses and missing cost basis info. What is the workaround? Users should wait for a fix from H&R Block or use H&R Block Online for importing their data. If the import is needed urgently through H&R Block Desktop, users can cross-check their CoinTracker Form 8949 against the H&R Block import and manually adjust any missing cost basis details. Keywords: H&R Block import, h&r block desktop, incorrect numbers, missing losses, Form 8949, tax reporting issue, missing cost basis

What is the issue? Some users frozen transactions are not showing cost basis. This is leading to missing cost basis information on exported forms. What is the workaround? Users will need to wait for a fix from the engineering team. You can upvote this post to be notified of updates. Keywords: cost basis missing, frozen transactions

What is the issue? Users are experiencing inflated cost basis calculations for purchases made in CAD. In some cases, the cost basis appears to be doubled, leading to inaccurate tax reporting and portfolio tracking. Who is affected? Any user who has purchased assets in CAD. What is the workaround? There is no direct workaround. However, users can manually edit their cost basis if necessary. Keywords: CAD cost basis, doubled cost basis, incorrect calculations, tax reporting issue

Bug Report: Text Misalignment on Tax Forms Causes Overlap What is the issue? Text appears on the wrong line on the 1040 Schedule 1 tax form, causing numbers to overlap and become unreadable. Text is appearing on line 8t instead of 8z. Who is affected? Users generating 1040 Schedule 1 tax forms may experience this issue (those looking to report Taxable crypto income) What is the workaround? There is currently no workaround for this bug. It will require a fix from the team. We appreciate your patience as we work to resolve the issue. Keywords: tax form, text alignment issue, overlapping numbers, line shift error

Users may experience: UPDATE: H&R Block has temporarily disabled API import option. They're working on getting it back up. Resolved: Users attempting to sync to H&R Block may see an insufficient plan error with a valid tax plan enabled on CoinTracker. User attempting to sync to H&R Block may see Error Code: 4005-Tax Plan Insufficient with a valid tax plan enabled on CoinTracker Users attempting to sync to TurboTax may see Error Code: 4000 - Capital Gains Not Available . Expected behavior: For H&R Block, users should not see an insufficient plan error if they have purchased a tax plan on CoinTracker. Once imported gains calculations should be accounted for in CoinTracker. As a user, what should I do? UPDATE While the API import is not available users can import manually via 'Report Crypto transactions Totals' option in H&R Block (Image 1). H&R Block estimates our API import will be re-enabled mid-February. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: H&R Block, insufficient plan, failed sync, taxes

Bug Report: 2024 Tax Page Crashes What is the issue? The 2024 tax page crashes when some users attempt to access it, preventing them from viewing or managing their tax information for the year. What is the workaround? Currently, there is no workaround for this issue. Users are advised to wait until the problem is resolved. Updates will be posted on this page. Keywords: 2024 tax page crash

Users may experience: Limited access to the settings panel in Tax Pro while using the "View as Client" feature. Settings panel is mostly obscured, accessible only through a small margin on the left side. Expected behavior: Users should be able to view and access the settings panel completely while in "View as Client" mode. As a user, what should I do? You can still access the settings panel from the small margin around the flag. Keywords: Tax Pro, View as Client, settings panel, access issue

Users may experience: Coinbase not appearing under Exchanges in the Annual Tax Summary. Transactions and related gains/losses are still included on the report. Expected behavior: Coinbase should be listed under Exchanges in the Annual Tax Summary. Keywords: Coinbase, Annual Tax Summary, Exchanges, missing exchange

Users may experience: Users report: Cost basis (re-)computation timeouts and/or stuck forever Cost basis computation fails completely Inability to generate their tax forms due to cost basis computation error or prolonged job Expected behavior: Users with greater than 10k transactions should not have issues generating their tax forms or computing cost basis. As a user, what should I do? If you have not already reached out to support please do so for further investigation. Thank you for your patience. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: cost basis, tax form