Bugs

Users may experience: A "Page Not Found" error when trying to access the Tax Pro dashboard. Expected behavior: Tax Pros should be able to access the dashboard without any issues. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Tax Pro Dashboard, Page Not Found, Dashboard Access

Users may experience: Users report having Notifications > Push Notifications enabled on the iOS CoinTracker app but are not receiving push notifications. Expected behavior: Users on the most recent version of the CoinTracker app with Push Notifications enabled should expect to see the notifications should their iOS device have notification settings enabled for the CoinTracker mobile app. As a user, what should I do? No action needed at this time. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: push notifications, notifications, mobile

Users may experience: CoinTracker mobile app crashes when selecting PEPE2.0 assets under the Portfolio tab. Expected behavior: Users should be able to view pricing and interact with all types of tokens, including PEPE2.0, without experiencing crashes. As a user, what should I do? If you encounter this issue, please refrain from selecting PEPE2.0 tokens to view pricing in the Portfolio tab until a fix is implemented. You can also check the price of PEPE2.0 on either the desktop or mobile web application until a fix has been shipped. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: PEPE2.0, crash, app crash, portfolio tab, token crash

Users may experience: Users report when navigating the mobile app, they: Open the mobile app Select settings Navigate to Settings > Account > Base Currency Attempt to change the Base Currency Action: Fails Users report after attempting to save the Base Currency nothing changes Expected behavior: Users should be able to change their Base Currency from their mobile settings and see the changes persist. As a user, what should I do? No action needed, our team is reviewing the behavior. We will update this post once a fix is deployed. To change your Base Currency, please use either the web application on mobile or on a computer. How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: mobile, app, base currency, settings

Users may experience: User reports seeing an 'Access Denied' message after successfully prompting a password reset email, reseting their password, and attempting to log into their account. As a user, what should I do? Reach out to our support team so we can unblock you! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: access denied, login, sign in, account

Users may report their cost basis for multiple or ALL assets as appearing as $0. This is due to the cost basis computation being stuck. Our team is reviewing the behavior and will update this post as we deploy changes! Thank you for your patience.

Users report that when attempting to change their email they are receiving an error when entering their OTP (one-time-password). After the error users are able to login in using the new email but when logged in they still see the old email in their profile settings, still receive account emails to the old email, but users are not able to log in with the old email. The email change tool is updating as the login credential, but is not updating the users account credentials on CoinTrackers end. Users should be able to log into their accounts using the new email but will continue to get emails on the old account, see the old email on their profile but not able to use the old email. If you are having trouble logging into account reach out to us directly. We have escalated this behavior to our engineering team and will update this post once a fix is confirmed. We apologize for the inconvenience.

Some user are reporting the following error message after logging into their CoinTracker account: {"error":"invalid_user","error_description":"Invalid user"} There is no current workaround for this behavior, please contact support directly and we can assist you further! We will be adding updates on this forum post once a fix is implemented. Thank you for your patience!

Users report their CoinTracker account in a sudden broken state, this broken state appears as a NaN value on their portfolio page (Image 1) as well as a failed Wallet page with the following error message: "There was a problem while loading data, please refresh your page". (Image 2) Our team is still investigating the behavior and will update this post once a fix is deployed. In one instance a user was able to return to a normal state after making an edit to a custom currency they created prior to their account entering the broken state. We recommend users try editing their last known custom currency if applicable as well as selecting the 'Sync all' button on the wallets page to generate activity on your account. This will help our team review broken state activity. Thank you all for your patience!

As a user, I expect to be able to log into my CoinTracker account reliably and have the ability to recover my account if unable to access it. Users report being blocked from logging into their CoinTracker account due to their IP address being flagged as suspicious (Image 1). CoinTrackers authentication system blocks user logins if there is suspicious activity such as too many attempted and failed logins or too many password reset requests. In most cases, Cointracker will allow users to reset their password to unblock themselves but if too many requests are made the IP address of the user will be flagged in our system. Users are able to access their account via a different IP address, this can be done using a VPN. Our team is reviewing this behavior, we will update this post as we explore how to improve the user experience while prioritizing user security. Thank you for your patience.